Obituary FAQ's
Can I make corrections/additions to an obituary?
Yes, corrections/additions can be made to an obituary, provided they are received by the deadline. Simply log in to your account, locate your obit in the "Future Ads" area, and "Modify" the obit. If you are paying by credit card and you change the cost of the obit, you will be credited/debited the correct amount, depending on if your obit increases or decreases.
Will my notice run in color in the paper?
We try to publish our pages in color, but there is no guarantee, in which case they will publish in black and white. The photos remain in color on the screen and will be converted prior to publication. Photos will appear on legacy.com in color if submitted in color
Is the preview an accurate representation of how the notice will look in the paper?
Yes. It is exactly the same with the exception of color photos that will be converted to black and white for the newspaper publication. Photos online will publish in color.
What if I miss the deadline for a publication?
Unfortunately, you will need to choose the next available date. If the date is unavailable on your screen, the deadline has passed. (See DEADLINES tab for details)
What is Legacy.com?
The Chicago Sun Times partners with Legacy.com, the largest provider of online obituaries to facilitate dissemination of obituaries nationwide. The reader will access obituaries through www.legacy.com/obituaries/suntimes but then will have access to the full national site.
Can I manipulate the information within the ad, i.e.: type size, bold, etc.?
No. All obituary notices use standard formatting.
Is there a size limit for the body of an obituary?
No. Once the maximum number of lines is reached per column, the obituary will alert you to select a 2-column format to accommodate the increased length. You will not lose the information you have already entered.
How will I know if the newspaper receives my notice?
You will receive a confirmation email along with an emailed proof of the notice once the order is completed and you have submitted it for publication. Please be sure to enter an accurate email address where you wish to have the final PDF proof sent.
Who do I call if my ad runs incorrectly?
Please call us at 312-321-2345 or email dndept@suntimes.com and one of our representatives will assist you. Please note after 5:00 pm (M-F), weekends, or holidays, we will respond on the next business day.
Is JPG the only format that can be used for a photo?
Yes, all files must be jpegs.
Can I use a photo from a website?
Photos from websites are usually too small to print well, even if they look fine on the screen. Images need to be high resolution to avoid looking fuzzy in print.
What is a good resolution for a photo?
A photo should be no less than 200 dpi at the size it will print.
Is there a maximum file size for a photo?
Yes. Photos should be under 2,000 Kbytes or 2 MB.